UII UPDATE 107 | Q3 2021
Intelligence Update

Akamai outage raises questions about redundancy of critical internet functions

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Uptime Intelligence Staff
23 Jul 2021
4 min read

A recent outage at Akamai took down access to cloud services from Amazon Web Services and Oracle, as well as online services for American Express, Charles Schwab, Costco, Delta Airlines, FedEx, United Parcel Services, and many, many others, mostly in the US.

These sites went dark because they could not switch to an alternative path for a core function of the internet – the domain name system (DNS). They relied on Akamai’s Edge DNS service in this region, with no backup provider.

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