Intelligence Update
Outages in the air
Uptime Institute’s Annual outage analysis, published early this year, called attention to the persistent problem of IT service and data center outages. Coupled with our annual survey data on outages, the analysis explains, to a degree, why investments to date have not greatly reduced the outage problem — at least from an end-to-end service view.
Gathering outage data is a challenge: there is no centralized database of outage reports in any country (that we are aware of) and, short of mandatory rules, there probably won’t be. Uptime Institute’s outage analysis relied on reports in the media, which skews the findings, and on survey data, which has its own biases. Other initiatives have similar limitations.
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